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By clicking on the "Checkout" button, you agree to the Privacy Policy
- We want you to have the opportunity to test our products without risk. Therefore, we offer a 10-day money-back guarantee for selected products you have used for at least a week since delivery.
Refund Policy
- Instead of shipping the Element Labz product back to us, feel free to give it to your loved one - a family member or a friend. We would prefer someone else to enjoy a quality product.
- To prevent abuse of our money-back guarantee, we have set some limitations. This guarantee applies only to one product you purchased for the first time. Therefore, if you have ordered several identical products, the money-back guarantee applies only to one of them.
- The products in the kits are considered separate products according to our policy. If you have ordered kits of more than 3 products, the money-back guarantee applies only to the most expensive product purchased for the first time.
- To initiate a refund, send an email to info@elementlabz.com by specifying your order ID number and a specific product. Please note the exceptions below. A full refund for the product will be carried out through the same form of payment, minus the shipping cost, following the policy below.
❗Exceptions
Discounted or discontinued products are not subject to return or exchange
Additional information:
- We refund the money to the card from which the payment was made. If this method is no longer available, the refund will be canceled. Refunds usually take 5-7 business days, but they may take longer, depending on the card issuer.
*We reserve the right to update and change our refund policy at any time.